Important: Account deletion is permanent and cannot be undone. All your data will be permanently removed from our systems.
Account Deletion Process
We respect your right to control your personal data. If you wish to permanently delete your Milesassist account and all associated data, please follow the process outlined below.
1. What Will Be Deleted
When you request account deletion, the following information will be permanently removed from our systems:
- Your profile information (name, email, phone number)
- Account credentials and login information
- All mileage tracking data and trip history
- Saved routes and preferences
- Vehicle information and settings
- Payment history and billing information
- App usage data and analytics tied to your account
- Any uploaded documents or files
2. Data That May Be Retained
In accordance with legal requirements and our privacy policy, some limited information may be retained:
- Transaction records required for tax and accounting purposes (as legally required)
- Records of communications for legal compliance (if applicable)
- Anonymized usage statistics that cannot be linked back to you
This retained information will be kept only for the minimum period required by law and will not be used for any other purposes.
3. How to Request Account Deletion
To request deletion of your Milesassist account, please send an email to our support team with the following information:
Required Information in Your Email:
- Account Email: The email address associated with your Milesassist account
- Full Name: The name registered on your account
- Phone Number: For verification purposes (if provided during registration)
- Confirmation Statement: Please include the text: "I confirm that I want to permanently delete my Milesassist account and understand that this action cannot be undone."
- Reason (Optional): You may optionally provide feedback on why you're deleting your account
4. Verification Process
To protect your account security, we will verify your identity before processing the deletion request:
- We may send a verification email to your registered email address
- You may be asked to confirm the request by responding from your registered email
- Additional verification may be required for accounts with recent activity
5. Processing Timeline
1
Request Received: We will acknowledge receipt of your deletion request within 24 hours
2
Verification: Identity verification process (1-2 business days)
3
Processing: Account and data deletion (3-5 business days)
4
Confirmation: Final confirmation email sent to you
6. Before You Delete
Please Consider:
- Download Your Data: If you want to keep any of your mileage records, please export them before requesting deletion
- Cancel Subscriptions: Ensure any active subscriptions are cancelled to avoid future charges
- Alternative Options: Consider temporarily deactivating your account instead of permanent deletion
- Contact Support: If you're experiencing issues, our support team may be able to help resolve them without deleting your account
7. Alternative: Account Deactivation
If you're not sure about permanent deletion, you can temporarily deactivate your account instead:
- Your data will be preserved but your account will be inaccessible
- You can reactivate your account at any time
- No new data will be collected during deactivation
- To request deactivation, email us with "Account Deactivation Request" in the subject line
8. After Deletion
Once your account has been deleted:
- You will receive a final confirmation email
- Your account will be permanently inaccessible
- All app functionality will cease to work
- Any attempts to log in will be unsuccessful
- You can create a new account if you wish to use our services again in the future
9. Contact Information
This account deletion policy is part of our commitment to user privacy and data protection rights.