Refund Policy

At Miles Assist, we strive to ensure a transparent and fair financial ecosystem for our drivers, partners, and customers. Please read our refund policy carefully regarding subscriptions, wallet transactions, and related services.

1. Subscription Refunds

Premium driver subscriptions (Pro Driver plan @ ₹199/month) are billed on a monthly basis. If you choose to cancel your subscription, the cancellation will take effect at the end of the current billing cycle. We do not offer prorated refunds for the remaining days of a canceled active month.

2. Wallet Balances

Funds added to the Miles Assist wallet from external bank accounts can be withdrawn directly back to the original funding source. Wallet balances earned through commissions or partner payouts can be withdrawn to verified bank accounts anytime.

3. Failed Transactions

In the event of a failed wallet top-up where money has been deducted from your bank but not credited to your Miles Assist wallet, the amount is usually automatically refunded by the payment gateway within 5-7 business days. If not, please contact our support team.

4. Disputed Commissions

Commissions for shared bookings are settled in real-time. Once a driver accepts and completes a shared booking, the commission is locked. Refunds on commissions will only occur in cases of proven fraudulent activity on the platform within 48 hours of the transaction.

5. Contact for Disputes

If you believe a charge was made in error or wish to dispute a wallet deduction, please reach out to our team within 7 days of the transaction at:

• Email: support@milesassist.in
• Phone: +91 98765 43210